IU Support Center / Help Desk Information
If you are having problems with the Account Management Service or need further assistance please contact your campus support center or help desk. To exit this service click Close Window.

If you are uncertain about the location of the building that houses your campus Support Center, see the Knowledge Base document Where can I find online maps of IU campuses, including parking information?

Bloomington

The UITS Support Center services and hours in Bloomington are:

  • ITHelpLive (live chat with a consultant): Service available Monday-Friday 8am-9pm at: https://ithelplive.iu.edu/

    You must use a Windows computer, and you'll need to supply your IU Network ID username and passphrase to access ITHelpLive. For more information, see the Knowledge Base document At IU, what is ITHelpLive?

  • Phone support: 812-855-6789, 24 hours a day, 7 days a week

    For information about available services, please see the Knowledge Base document What services does the UITS Support Center offer at 812-855-6789?

  • Walk-in support: Herman B Wells Library, Information Commons, Monday-Thursday 8am-midnight, Friday 8am-9pm, Saturday noon-5pm, and Sunday noon-midnight

    For information about available services, see the Knowledge Base document UITS Support Center walk-in locations and services.

  • Email support: Send mail to  ithelp@iu.edu .

  • Mailing address: Address postal mail to:

    UITS Support Center
    Information Commons/Herman B Wells Library
    1320 E. Tenth Street
    Bloomington, IN 47405

To help Support Center staff answer your question most efficiently, please provide complete information about your problem or question. See the Knowledge Base document What should I do before I contact the UITS Support Center for help?

Back to top

Indianapolis

The UITS Support Center services and hours in Indianapolis are:

  • ITHelpLive (live chat with a consultant): Service available Monday-Friday 8am-9pm at: https://ithelplive.iu.edu/ You need to have a Windows computer, and you'll need to supply your IU Network ID username and passphrase to access ITHelpLive. For information about available services, please see the Knowledge Base document At IU, what is ITHelpLive?

  • Phone support: 317-274-4357, 24 hours a day, 7 days a week

  • Walk-in support: The UITS Support Center in IT 129 is open Monday-Thursday 8am-9pm, Friday 8am-5pm, Saturday 9am-3pm, and Sunday noon-4pm. Semester break hours are Monday-Friday 8am-5pm, closed Saturday and Sunday.

  • Email support: Send mail to  ithelp@iu.edu .

  • Mailing address: Address postal mail to:

    UITS Support Center
    IUPUI
    535 W. Michigan Street
    IT 129
    Indianapolis, IN 46202-5157

To help Support Center staff answer your question most efficiently, please provide complete information about your problem or question. See the Knowledge Base document What should I do before I contact the UITS Support Center for help?

Back to top

Richmond

  • http://www.iue.edu/it/it_helpdesk.shtml

  • Phone support: 765-973-8375, 24 hours a day, 7 days a week

  • Walk-in support:
    Information Technology Help Desk
    Hayes Hall 169
    Monday-Thursday 8am-9pm, Friday 8am-5pm

  • Email support: Send mail to  iueitsup@indiana.edu .

  • Mailing address: Address postal mail to:

    Information Technology Help Desk
    Hayes Hall Room 169
    Indiana University East
    2325 Chester Boulevard
    Richmond, IN 47374

Kokomo

  • http://www.iuk.edu/~kocser/

  • Phone support: 765-455-9315 (phone support 24 hours a day, 7 days a week)

  • Walk-in support:
    IUK Help Desk
    Library building, Information Commons
    Monday-Friday 8am-5pm

  • Email support: Send mail to  kohelp@iuk.edu .

  • Mailing address: Address postal mail to:

    Information Technology Help Desk
    Indiana University Kokomo Library
    2300 S. Washington Street
    Kokomo, IN 46904

Gary

  • http://www.iun.edu/~help/

  • Phone support: 219-981-4357

  • Walk-in support:
    NW Help Desk
    Raintree 204
    Monday-Thursday 8am-5pm, Friday 8am-4pm

  • Email support: Send mail to  iunhelp@iun.edu .

  • Mailing address: Address postal mail to:

    IT Help Desk
    IU Northwest
    3400 Broadway
    Raintree, Room 204
    Gary, IN 46408

South Bend

  • http://www.iusb.edu/~sbit/helpdesk.shtml

  • Phone support: 574-520-5555

  • Walk-in support:
    IT Help Desk
    DW 1245
    Monday-Thursday 8am-8:30pm, Friday 8am-5pm

  • Email support: Send mail to  helpdesk@iusb.edu .

  • Mailing address: Address postal mail to:

    Information Technologies
    Wiekamp Hall 1245
    1700 Mishawaka Avenue
    South Bend, IN 46634

New Albany

  • http://it.ius.edu/ComputerServices/Help.cfm

  • Phone and walk-in support:
    IT Computer Services
    Monday-Friday 8am-5pm

    Students: Three staffed labs at Crestview 112, Knobview 207, and the Registration Support Lobby
    812-941-2123

    Faculty and staff: Crestview 038
    812-941-2447

    Lab staffing: http://it.ius.edu/ComputerServices/SCS/LabHours.cfm

  • Email support: Send mail to  helpdesk@ius.edu .

  • Mailing address: Address postal mail to:

    The Office of Information Technology
    Library Building 026
    Indiana University Southeast
    4201 Grant Line Road
    New Albany, IN 47150

Columbus

  • http://www.iupuc.edu/IT/

  • Phone support: 812-314-8600

    Alternatively, you can contact the UITS Support Center in Indianapolis at 317-274-4357. See the Indianapolis section above for more details.

  • Walk-in support:
    IT Help Desk
    Room 1511
    Monday-Thursday 8am-9pm Friday 8am-5pm

  • Email support: Send mail to  techwork@iupuc.edu .

  • Mailing address: Address postal mail to:

    IT Help Desk
    Indiana University-Purdue University Columbus
    4601 Central Avenue
    Columbus, IN 47203

Fort Wayne

  • http://www.its.ipfw.edu/helpdesk/default.htm

  • Phone support: 260-481-6030

  • Walk-in support:
    FW Help Desk
    Kettler Hall 206
    Monday-Friday 7:30am-10pm, Saturday 8am-6pm, Sunday noon-10pm

  • Email support: Send mail to  helpdesk@ipfw.edu .

  • Mailing address: Address postal mail to:

    FW Help Desk
    Kettler Hall 206
    2101 E. Coliseum Boulevard
    Fort Wayne, IN 46805

IU School of Medicine